FAQs

Frequently Asked Questions (FAQ)

1. What types of bar products do you offer?

We offer a wide range of bar products including professional-grade cocktail shakers, mixers, glassware, bar tools, and accessories designed to cater to both amateur enthusiasts and seasoned bartenders.

2. How can I find the right product for my needs?

You can browse our categories or use the search bar to find products. Each product page provides detailed descriptions, specifications, and customer reviews to help you make an informed decision.

3. Do you offer product warranties or guarantees?

Yes, we stand behind the quality of our products. Most items come with a manufacturer's warranty. Please check the product details page for specific warranty information.

4. Can I return a product if I’m not satisfied?

Absolutely. We have a 14-day return policy for items in their original condition. Please refer to our Return Policy page for detailed information.

5. How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number on our website to track your order's status.

6. What payment methods do you accept?

We accept various payment methods including credit cards, PayPal, and other digital payment platforms. Visit our Payment Options page for more details.

7. Is it safe to shop on your website?

Yes, our website is secured with SSL encryption, and we take numerous measures to protect your personal and payment information.

8. Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and times vary depending on the destination. Please check our Shipping Policy for detailed information.

9. How can I contact customer service?

Our customer service team can be reached via email at cocktailschool@yandex.com, or you can fill out the contact form on our website.

10. Do you offer discounts for bulk purchases?

Yes, we offer discounts on bulk purchases for many of our products. Please contact us directly for more information on bulk orders.

11. How often do you restock items?

We restock items regularly. If a product is out of stock, you can sign up for restock notifications on the product page.

12. Can I change or cancel my order after it’s been placed?

Orders can be changed or canceled within a short time frame after placement. Please contact customer service as soon as possible to make any changes.

13. Do you offer gift wrapping services?

Yes, we offer gift wrapping for many items at a small additional cost. You can select this option at checkout.

14. How do I apply a promo code to my order?

You can enter your promo code at checkout. The discount will be applied to your total before you complete your purchase.

15. What should I do if I receive a damaged or incorrect item?

Please contact us immediately if your order is not correct or damaged. We will provide instructions for returns or exchanges.

16. Do you offer custom or personalized products?

Yes, we offer customization for a variety of products. Please see the product details page for customization options.

17. How can I leave a review for a product?

After your purchase, you will receive an email inviting you to review the product you’ve bought. Your feedback is greatly appreciated.

18. Do you have a loyalty program?

Yes, we have a loyalty program for our customers. Sign up on our website to start earning points with every purchase.

19. Are there any special care instructions for your products?

Yes, each product comes with care instructions. Please refer to the product page or the packaging for specific care instructions.

20. Do you collaborate with bars or events for product showcases?

Yes, we love collaborating with industry professionals. Please contact us for more information on partnerships and collaborations.